Whether you need an emergency callout or want to book a routine service, we make it easy to get the help you need when you need it.
Do you offer emergency callouts?
Yes, we provide 24/7 emergency services for urgent heating and plumbing issues. After-hours callouts (after 5pm weekdays, weekends, and bank holidays) are available at £140 + VAT, which includes the first hour of labour.
What are your normal working hours?
Our standard business hours are Monday to Friday, 8am to 5pm. We also offer appointments on Saturdays and Sundays by arrangement.
How quickly can you attend an emergency?
We aim to respond to emergency callouts as quickly as possible, with same-day service available during normal working hours and rapid response for out-of-hours emergencies.
Can I book a specific time for an appointment?
Yes, we offer flexible appointment scheduling to suit your availability. Simply get in touch by phone or email to arrange a time that works for you.
pricing & payment
Fair, transparent pricing with no surprises
We believe in upfront, honest pricing so you know exactly what to expect before any work begins.
How much does a callout cost?
Our standard callout fee is £90 + VAT during normal working hours (Monday–Friday, 8am–5pm), which includes the first hour of labour. Emergency callouts outside these hours are £140 + VAT.
Do you provide quotes before starting work?
Yes, always. We'll assess the job and provide a clear, transparent quote before we begin any work, so there are no hidden fees or unexpected costs.
What are your payment terms?
We accept various payment methods including bank transfer, cash, and card payments. Payment is typically due upon completion of the work.
Are your prices inclusive of VAT?
All our advertised prices are quoted excluding VAT, which is added at the standard rate. We'll always make it clear what the final cost will be, including VAT, before starting any work.
services
Everything you need to know about what we offer
From traditional heating systems to modern ventilation solutions, we cover a comprehensive range of services for both residential and commercial properties.
What services do you provide?
We offer boiler repairs and installations, central heating systems, plumbing services (including water heaters and unvented cylinders), Heat Interface Unit (HIU) services, MVHR (Mechanical Ventilation Heat Recovery) services, gas safety certificates, and landlord certifications.
Do you work with specific boiler brands?
We're Vaillant approved installers and work with all major boiler brands, ensuring we can service, repair, or install whichever system best suits your needs.
What is MVHR and do I need it?
MVHR (Mechanical Ventilation Heat Recovery) is a ventilation system required in most new build properties. It provides fresh air whilst recovering heat, improving energy efficiency and air quality. We specialise in MVHR installation, servicing, and repairs.
Do you provide landlord gas safety certificates?
Yes, we're Gas Safe registered and provide landlord gas safety certificates from £90 + VAT. These are legally required annual checks for rental properties with gas appliances.
quality & trust
Qualified, accredited, and committed to excellence
Your safety and satisfaction are our top priorities, which is why we maintain the highest industry standards and certifications.
Are you Gas Safe registered?
Yes, we're fully Gas Safe registered, which is a legal requirement for anyone carrying out gas work in the UK. This ensures all our gas installations and repairs meet strict safety standards.
What qualifications and accreditations do you hold?
We're Gas Safe registered, NICEIC certified, Vaillant approved, Which? Trusted Trader approved, and hold specialist qualifications in ventilation and unvented cylinders.
Do you guarantee your work?
Absolutely. All our work is fully insured and comes with comprehensive guarantees on both parts and labour, giving you complete peace of mind.
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