Heat Interface Units

These provide heating and hot water by connecting to a centralised network, offering an efficient alternative to boilers.

What is a Heat Interface Unit?

A Heat Interface Unit acts as the interface between a communal heating system and your individual property. Rather than each flat or home having its own boiler, an HIU draws heat from a central source and distributes it throughout your space for both heating and hot water.

This system is particularly popular in apartment blocks and new build developments, where it offers space-saving benefits and improved energy efficiency. Understanding how HIUs work and maintaining them properly is essential for reliable heating and hot water.

HIU Repairs

When your HIU develops a fault, you need someone who understands these systems inside and out. Common issues include loss of hot water, heating problems, error codes, and pressure faults. With our experience working across various HIU brands and models, we can quickly diagnose and resolve problems.

Our HIU repair callout fee is £90 + VAT, which includes the first hour of labour during normal working hours (Monday to Friday, 8am-5pm). Additional labour is charged at £90 + VAT per hour. For urgent issues outside normal hours, we offer a 24/7 emergency service.

HIU Servicing

Regular servicing is crucial to keep your HIU operating efficiently and to prevent unexpected breakdowns. An annual service helps maintain optimal performance, ensures all components are working correctly, and can identify potential issues before they escalate.

Our standard HIU service costs £90 + VAT and includes a thorough inspection of all components, cleaning, and testing to ensure your unit is operating safely and efficiently. We'll check plate heat exchangers, valves, controls, and all other critical parts.

HIU Installation

Whether you're a property developer, building manager, or homeowner, we can handle HIU installations as part of new build projects or retrofits. We work with all major HIU manufacturers and ensure installations meet all current regulations and building standards.

Our experience spans from individual units to multiple installations across entire developments, and we understand the unique requirements of communal heating systems.

Why HIUs Need Specialist Knowledge

Heat Interface Units require specific expertise that differs from traditional boiler systems. The connection to a central heat network, the control systems, and the heat exchange process all require specialist understanding. We've invested in training and experience to ensure we can properly service, repair, and install these increasingly common systems.

Why Choose Us?

  • Gas Safe Registered – All work meets safety standards
  • HIU Specialists – Specific expertise in heat interface units
  • 20 Years Experience – Extensive knowledge of heating systems
  • Transparent Pricing – Clear rates from £90 + VAT
  • Emergency Cover – Available 24/7 for urgent problems
  • Which? Trusted Trader – Recognised for quality service

Based in Potters Bar, we're your local experts for all HIU services across North London. Whether you need repairs, servicing, or installation, get in touch today.

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Whether it's a standard installation or maintenance enquiry, or an emergency call-out you need, we're here to help.
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Everything you need to know

We believe in making things simple. Here are answers to common questions about our plumbing and heating services.
What areas do you cover?

We primarily serve South West and West London, including Wandsworth, Richmond upon Thames, Kingston, Wimbledon, Hammersmith & Fulham, Chiswick, and Northern Surrey areas like Esher, Walton, and Weybridge. If you're outside these areas, please get in touch – we may still be able to help.

How do I get in touch about a job?

For non-emergencies, fill in our enquiry form with as much detail as possible about your needs. We'll respond within 6-12 business hours. For emergencies, call or WhatsApp us on 07949571902. Sometimes we can even help resolve problems over the phone.

What types of services do you offer?

We provide a comprehensive range of plumbing services including gas boiler removals and installations, boiler servicing and maintenance plans, Gas Safety Certification for landlords, repair of water or sewage leaks, tap replacements, and cleaning of drains and pipes.

What are your call-out charges?

We charge a standard call-out fee of £90 (£150 for emergencies), which is deductible from any work performed. The call-out charge doesn't apply to quotations for new installations or service/maintenance work. We provide detailed quotes breaking down parts and labour costs.

What are your payment terms?

We require full payment for any parts before starting a job. Upon completion, we require immediate settlement of any outstanding balance through bank transfer (with receipt of funds visible on our banking app) or debit card. As a small company, we maintain these terms to ensure efficient service.

Why aren't you on Trust a Trader or My Builder?

Rather than paying for listings on these sites, we prefer to reinvest in improving our service to customers. Our strong base of repeat customers - including households, landlords, estate agents, commercial enterprises, and restaurants - speaks to the quality of our work.